The US healthcare system is struggling with a shortage of physicians, particularly primary care providers. This workforce supply-and-demand disparity contributes to provider burnout, widespread access and service issues, and a poor patient experience. At the heart of the issue is a mismatch between the current physician-centric care models and the needs and expectations of patients who prioritize access, convenience, and a seamless care experience.
While traditional systems apply band-aid solutions, new primary care market entrants, often with access to the premium dollar, are investing in more efficient and consumer-friendly care models. To meet the demands of patients and compete against new entrants, health system leaders must understand primary care as the foundation and front door to a healthcare system and give primary care the same disciplined service line focus that key specialties enjoy.
ECG can define and implement the necessary strategies to help health systems build an effective and efficient primary care service line that meets the needs and expectations of providers and patients and becomes a self-sustaining revenue source to the system.
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